Frequently Asked Questions

Our centre is strictly a private learn to swim school only. We don't offer lap swimming or entry for the general public.

All members of our staff are at a minimum AUSTSWIM, Swim Australia, or Life Saving Victoria trained and qualified as teachers of swimming and water safety. They also hold qualifications in the other areas that they teach in e.g., Infant, Disability, Adult and Coaching.

They are kept up to date with current trends through in-house training and conferences.

Everyone is different and develops at a different rate. They will eventually develop the same skills. Their ability and time to learn to swim will depend on a variety of variables eg: do they have on- going lessons, their coordination, their willingness to learn, fear, parent expectations and much more.

Children will also plateau at times in their swimming education where you may feel they are not learning. This is a time of consolidation and they are in fact still learning and should not be taken out of the program, as having breaks over the winter terms will slow down their progress. They will develop at a rate relevant to when they are ready.

Assessment is an on-going process throughout the term. This is done by the teachers and passed onto our admin team. Children may be moved to an appropriate group during the term if necessary after consultation with parents.

You can also view your childs progress via 'skill tracking' on our app.

As a rule, swimmers remain in a toddler class with an adult until they turn three where they are usually socially able to listen and take turns in a small class with only a teacher. If they are not ready at this age, they may go into a Pre-School 3/4 class with a parent in the water.

These classes are very popular as children are constantly on the move, practising skills and therefore progressing at a quicker rate.

Classes are run in a more formal format, depending on the level of ability.

We believe that children learn best with love and patience. It is better to teach slowly and well, ensuring that they consolidate a skill before they move onto the next one.

Once a child has gone into a class on their own they are required to wear a cap. This not only keeps our water cleaner, but keeps hair out of the child’s face. Whilst goggles are not compulsory, most children wear them especially if they have sensitive eyes, or are afraid to put their face in the water.

If you let us know at least 30 minutes before the lesson, through the app, the parent portal or by contacting us, you'll receive a make-up token. There's no limit on make-ups. Each token lasts 90 days, and make-up classes can be booked up to 7 days in advance, subject to availability. Make-ups aren't available for lessons covered by the holiday discount.

We require two weeks' written notice to cancel. You can let us know through the app or parent portal, by emailing admin@geelongaquaticcentre.com.au, or at the front desk. 

Fees apply for the two-week notice period, and if we don't receive written notice your account will continue to be charged.